Return & Exchange

Tuxedo Action 10 DAY GUARANTEE

At Tuxedo Action returns are super easy, we strive to provide amazing product and guarantee 100% customer satisfaction. Tuxedo Action offers a 10 Nature Day Warranty for all products.  

   

RETURN PROCESS

You have 10 Nature Day from receipt of your order to request a return. Please send an email to our customer service email address: support@tuxedoaction.com

Please contact us with details of why you are returning the item, then our after-sales department will contact you and assist you through the return process.

Once we accept your return request, we will send you a Return Authorization and instructions on how to return your items.  Please make sure that the returned item is "sellable condition"(see below), otherwise we cannot issue an exchange or refund for you.  Please also make sure that you send out the returns within 1 week of receiving the Return Authorization , otherwise we will not issue an exchange or refund for you.

Return Authorization

The return authorization is the basis for the credentials between us, regarding the processing of your return and exchange. You need to send the item within one week after receiving the return authorization and provide us with a valid logistics tracking number. In principle, we will only send you a return authorization once. If you do not provide us with a valid tracking number within one week of receiving the return authorization, we will consider you to have abandoned the return.

RETURN FEE

If the products received are defective or incorrect, the customer will not be responsible for the shipping cost incurred in returns. Once the returned products are received, Tuxedo Action will reimburse the return shipping cost for up to $15.  

Otherwise the customer will be responsible for the return shipping fee. The  cost will vary based on the carrier you choose.

We suggest using the original box or envelope that came with products for the return package, to avoid additional return shipping cost.

 

We will reimburse the return shipping cost for up to $15 in the following types of situations:

  • Manufacture defects: quality issues, zipper defects, rip or torn
  • Wrong/missing item from the package.

 

However, we do not cover the return shipping fee in the following situations:

  • Wrong size/color ordered
  • Changed mind/ Item no longer wanted
  • Incorrect or incomplete address information

 

RETURN REQUESTS

  • All returned items should be in new, unused and unwashed condition, and Tuxedo Action's yellow Anti-tamper ties cannot be removed until returned, which is an important reference for the warehouse to determine the condition of the item. In principle, please do not remove the Anti-tamper ties when you receive the garment to try on, as we will not exchange or return the garment after removal.
    Any items returned to us in damaged, soiled or otherwise altered and imperfect condition may not be accepted and may be returned to the customer.
    If the customer claims that there are no yellow Anti-tamper ties that have not been removed, but upon receipt of the item, our warehouse staff insists that no Anti-tamper ties were found, then we will charge the associated depreciation fee.

anti-tamper ties
  • Please provide us with valid tracking information within one week of receiving this return authorization. item that generates valid logistics information after one week, we will have the right to refuse to accept it.
  • If you are responsible for the return shipping cost of a return due to your own fault, please select Economy/Standard Shipping. Please select economy/standard shipping.
  • We will inspect the product carefully before shipping. If there is any damage during shipping, please inform us about the damaged product by email. We will always be available to help you and work with you to solve the problem.

    *If you have any further questions, please contact us and we will do our best to assist you support@tuxedoaction.com

     

    EXCHANGE

    We offer a $10 store credit to cover the return shipping cost for all exchanges. If you need to start an exchange, follow the same instructions as you would return the item and choose "exchange" when filling out the return form. We will ship the replacement once the returned item is received. You will receive a confirmation email along with the $10 coupon.

     

    CANCELATION REQUESTS

    To cancel an order, please contact us at support@tuxedoaction.com. If your order has not yet shipped, we will refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our US return center.

     

    LOST ORDERS

    In the unlikely event that you do not receive your order in the estimated delivery time, please contact us. Any US orders with items that have not been delivered within 30 days may request a refund. International customers will need to contact us directly for further information on refunding missing orders.

     

    REFUND

    All successfully returned items will be credited to the card used when placing the order. Expedited shipping fees are non-refundable once the order has been delivered. For payments made by PayPal, refunds will be credited to your PayPal account and will be visible immediately. Refunds will be processed by Tuxedo Action within 3 business days of receiving the returned item.