Shipping Policy
Thank you for visiting and shopping at Tuxedoaction.com. Following are the terms and conditions that constitute our Shipping Policy.
| Region | Service | Cost | Delivery Time |
|---|---|---|---|
| United States | Standard | Free | 10-15 business days |
| United States | Express | $20.00 USD | 6-10 business days |
| Canada | Standard | Free | 7-15 business days |
| Canada | Express | $20.00 USD | 5-7 business days |
| Europe | Standard | Free | 7-15 business days |
| Europe | Express | $20.00 USD | 5-7 business days |
| Australia | Standard | Free | 7-15 business days |
| Australia | Express | $20.00 USD | 5-7 business days |
| Other Countries | Standard | Free | 15 business days |
| Other Countries | Express | $20.00 USD | 7 business days |
Processing Time:
- We typically process orders on Mondays and Fridays, excluding holidays. Most orders are shipped within 1-3 business days.
- The logistics companies we currently work with are: Fedex, UPS, USPS, and more. The choice of logistics company will depend on the actual situation of your order.
- After shipment, we provide delivery services based on the service you selected.
DELIVERY & TRACKING
Note: Don't be alarmed if you don't receive all the items at once. Not all items ordered are shipped from the same warehouse. You may receive your order in several shipments if you have ordered more than one item.
Delivery is via local postal services once dispatched from the country of origin unless expedited delivery services have been used. Transit and delivery information may take several days before it is updated on carrier websites. The updating of information on a carrier or postal service website is outside of our control. Shipping times can vary seasonally. If you have not received your order in the time advised when your order was placed, please contact us so that we can assist you in tracking and receiving your products.
Delivery times will be affected during domestic and international public holidays; manufacturers, couriers, and postal service providers will limit their operations at these times. This is outside our control. Normal service resumes after each holiday. Any US orders with items that have not been received within 30 days can apply to be refunded.
ADDRESS INFORMATION
Customers are solely responsible for the accuracy of the shipping address they provide. Incorrect shipping address information will delay the delivery of your order. In the event that your order is returned due to insufficient or wrong address information, no refund will be provided to you.
Any items returned to us for incomplete or insufficient address information will be re-sent once the customer has paid for postage.
ABOUT OVERSEAS ORDERS
Tuxedo Action is very happy to be liked by overseas customers, and we are working hard to develop overseas markets, and we will try our best to fulfill the shipment of overseas orders. However, at present, Tuxedo Action's after-sales center is only opened in the United States, it is difficult for us to provide perfect after-sales service for overseas customers. Customers can contact our customer service team and we will try our best to provide satisfactory after-sales service.
Important: For international orders, customers are responsible for any applicable customs duties, taxes, or import fees. These charges vary by country and are not included in the product price or shipping cost.